AI Chat AssistantBot owners and support teams
Review chatbot conversations and analytics
Find sessions, inspect transcripts, understand ratings and fallbacks, and export or delete conversations.
In the app→My Bots → select bot → Conversations or Analytics
Conversation review
- Search sessions by visitor email.
- Filter to Escalated sessions or a date range. Manual follow-up requests and deterministic distress-safety events can both mark a session for human review.
- Open a transcript and review user and assistant messages, ratings, flagged messages, and the surrounding context before following up.
- Safety responses suppress normal rating controls so urgent guidance is not treated like an ordinary answer-quality interaction.
- Export one conversation as CSV.
- Delete a conversation permanently while preserving the current list filters.
Analytics metrics
- Total sessions and messages
- Overall bot conversation volume.
- Leads captured and escalations
- Conversion and human-handoff counts.
- Average messages per session
- Conversation depth.
- Fallback rate
- Share of answers where the knowledge base did not support a normal response.
- Positive ratings
- Share of rated assistant messages marked helpful.
- 30-day charts
- Daily message and session trends.
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