Privacy Policy

1. Introduction

K2Mailer ("we", "our", or "us") operates the k2mailer.com website and the K2Mailer email marketing platform. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your personal information.

2. Information We Collect

We collect information you provide directly, such as:

• Account registration information (name, email, password)
• Billing and payment information
• Communication preferences
• Support inquiries and feedback

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your inquiries and requests
• Comply with legal obligations

4. Cookies, Analytics & Google Technologies

We use cookies and similar technologies on k2mailer.com. Necessary cookies keep the site working and remember your cookie choice. Analytics and marketing cookies are switched off until you accept them, using Google Consent Mode v2 — see our dedicated Cookie Policy for the full list of cookies, retention periods, and how to manage or withdraw your consent at any time.

We use the following Google technologies:

• Google Tag Manager (container GTM-5XTKD8ZD) to manage the tags below.
• Google Analytics (GA4), loaded through Google Tag Manager once you accept analytics cookies, to understand aggregate site usage and improve the site and signup experience.
• Google reCAPTCHA on our signup, contact, and newsletter forms to reduce spam and automated abuse.

We do not send names, email addresses, passwords, or other information that directly identifies you into Google Analytics or the Google Tag Manager data layer. If you arrive from a marketing campaign (for example a link containing UTM parameters or a Google Ads click ID), we store those campaign tags in a first-party cookie for up to 90 days so a resulting trial signup can be attributed to the right campaign; this cookie does not contain personal information.

5. Data Retention

We keep account and billing information for as long as your account is active and as needed to meet legal, accounting, or reporting obligations after closure. Analytics data collected through Google Analytics is retained under Google's standard analytics retention settings (up to 14 months). First-party attribution and consent-choice cookies are retained for the periods listed in our Cookie Policy.

6. Third Parties

We share information with service providers who help us operate K2Mailer and k2mailer.com, including Google (Tag Manager, Analytics, reCAPTCHA), our payment processor, and our email/hosting infrastructure providers. These providers process information on our behalf and are not permitted to use it for their own independent purposes. We do not sell your personal information.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to restrict processing
• The right to request deletion
• The right to withdraw consent for analytics and marketing cookies at any time, using the "Manage cookie preferences" control described in our Cookie Policy

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@k2mailer.com.