AI Chat AssistantBot owners and administrators
AI Chatbot Privacy & Troubleshooting
Erase visitor data, understand retention, and troubleshoot indexing, limits, domains, and responses.
In the app→Bot → Settings and relevant bot tab
Privacy actions
- Erase all stored conversations and leads for a visitor by email, or by IP when email is unavailable.
- Delete an individual lead without deleting the conversation.
- Delete an individual conversation.
- Delete the entire bot and its documents, conversations, leads, and configuration.
- Automatic session retention can be configured by the platform administrator.
Common causes
- Upload failed
- Unsupported extension or MIME type, unreadable content, plan event/data limit, or a background indexing failure.
- Widget missing
- Inactive bot, no indexed source, domain mismatch, blocked script/API request, or invalid public token.
- Message rejected
- Monthly message limit, public API rate limit, domain validation, moderation, or maximum message length.
- Weak answer
- Missing or broad source content, an unclear question, conflicting sources, or an overly restrictive persona.
- Webhook failed
- Destination timeout, non-success HTTP response, TLS/DNS problem, or signature validation error.
- Escalation email missing
- Confirm the bot has at least one valid Notification Email in Webhooks and check mail delivery. Escalation email/webhook work is deferred until after the visitor response so a slow integration does not hold up safety guidance.
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