Do I need a separate login for each product?

No. The product links in the navigation let you switch between products without signing in again.

What happens when a product trial ends?

If a trial expires or access is paused, that product sends you to the subscription screen instead of showing its dashboard.

Is data shared between K2Mailer, PushWave, and AI Chat Assistant?

Each product keeps its own data, such as email contacts, push subscribers, and chatbot knowledge and conversations.

Which product should I start with?

Start with K2Mailer for email, PushWave for browser push notifications, or AI Chat Assistant for website chat. You can add the others later.

Getting StartedAll users

Understand the K2Mailer product workspace

Platform overview: how K2Mailer email marketing, PushWave web push, and AI Chat Assistant share one account with separate dashboards, 14-day trials, and plans.

In the app→Workspace navigation → Products

Quick answer: what is the K2Mailer platform?

The K2Mailer platform is one account with three separate products: K2Mailer for email marketing, PushWave for browser push notifications, and AI Chat Assistant for website chat widgets trained on your own content. You sign in once and switch between products from the navigation.

Each product keeps its own dashboard, subscription state, limits, and data. That separation means you can use one product, two, or all three, and you only manage the plans you actually need.

Three products, one account

The workspace contains three separate products. K2Mailer handles email marketing, PushWave handles browser push notifications, and AI Chat Assistant creates website chat widgets trained on your content.

Each product has its own dashboard, subscription state, limits, and data. The product links in the navigation let you switch without signing in again.

K2Mailer: Contacts, email campaigns, automation, deliverability, forms, templates, statistics, and email APIs.
PushWave: Sites, browser subscribers, push broadcasts, segments, templates, reports, and push APIs.
AI Chat Assistant: Bots, knowledge sources, widgets, conversations, leads, analytics, webhooks, and developer API access.

Which product should you start with?

Start with the product that matches the channel you want to use first. You can add the others later from the same account.

You want to email customers or subscribers: Start with K2Mailer. Follow Send your first email campaign to set up your sender identity, sending domain, sending server, contacts, and first campaign.
You want to notify website visitors in their browser: Start with PushWave. Follow the PushWave quick start to connect a site and collect browser subscribers.
You want visitors to get instant answers on your site: Start with AI Chat Assistant. Follow Publish your first AI chat assistant to train a bot and embed the widget.

How the three products stay separate

Dashboards are separate. K2Mailer, PushWave, and AI Chat Assistant each open their own dashboard.
Subscriptions are separate. Each product has its own trial, plan, and subscription state.
Limits are separate. Usage limits come from the plan of the product you are using.
Data is separate. Email contacts, push subscribers, and chatbot knowledge, conversations, and leads live in their own product.
Sign-in is shared. One account lets you move between products without signing in again.

Access and trials

A new account receives a separate 14-day trial for each registered product. Staff users do not have independent subscriptions; they inherit product access from their parent client account.

If a product trial expires or access is paused, the product sends you to the subscription screen instead of exposing its dashboard.

Plans are product-specific

Changing the PushWave plan does not change K2Mailer or AI Chat Assistant. Manage each product from Billing & Plans.

Recommended setup path for each product

For team access and billing questions, read Billing, plans, and cancellation. If your screen or result differs from a guide, contact support.

K2Mailer: Save your sender identity and mailing address, verify a sending domain, connect a sending server, add contacts who gave permission, then create, test, preflight, and schedule your first campaign.
PushWave: Add your site, install the web push code, collect browser subscribers, then send and review your first broadcast.
AI Chat Assistant: Create a bot, add at least one knowledge source, allow your website domain, style the widget, and paste the embed script into your site.

Frequently asked questions

What is the K2Mailer platform?: It is one account that includes K2Mailer for email marketing, PushWave for browser push notifications, and AI Chat Assistant for website chat widgets trained on your content.
Do I need a separate login for each product?: No. The product links in the navigation let you switch between products without signing in again.
Does each product have its own free trial?: Yes. A new account receives a separate 14-day trial for each registered product.
What happens when a product trial ends?: If a trial expires or access is paused, that product sends you to the subscription screen instead of showing its dashboard.
Does changing one plan change my other products?: No. Plans are product-specific. Changing the PushWave plan does not change K2Mailer or AI Chat Assistant.
Do staff users need their own subscription?: No. Staff users do not have independent subscriptions. They inherit product access from their parent client account.
Is data shared between K2Mailer, PushWave, and AI Chat Assistant?: Each product keeps its own data, such as email contacts, push subscribers, and chatbot knowledge and conversations.
Which product should I start with?: Start with K2Mailer for email, PushWave for browser push notifications, or AI Chat Assistant for website chat. You can add the others later.

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